How does the Waiting List work?

For most events you can offer your tickets to the Waiting List in-app. Go to the tickets you want to return and, if it's sold out and the Waiting List is open, you'll be given the option to offer them. If a show is sold out but you can't see this option, please contact

If you offer your tickets to the Waiting List there is no guarantee someone will buy them. However, if they are bought, you will receive a full refund within 5 -10 working days depending upon your bank.

If you have joined a Waiting List, we will notify you via SMS and/or push notification should tickets become available. You will then have a one hour window in which to buy them. A small surcharge is added to the face value of tickets offered to the Waiting List, but the price you see when you join is the total you’ll pay per ticket.

The Waiting List holds people in a line in order of joining and allocates the tickets based on the number requested.