Primavera Weekender - FAQ's

Tickets

Important: DICE is the only official ticketing partner, therefore, the organisers cannot guarantee the authenticity of any ticket unless it's been purchased on DICE, the festival's official seller.

Where is my ticket and what happens if I lose it?

DICE or Primavera Sound do not assume responsibility in case of loss or theft of the ticket. Your ticket is safely stored in your DICE app, which you can access with your phone number and the verification code that will be sent to you by SMS. Please don't share this information with anyone, as ticket holders assume all responsibility if their ticket is duplicated or already scanned.

PDF or paper tickets won't be accepted.

Are the tickets linked to individual names ? Can I share them?

You can transfer your tickets to any friends you're planning on attending the Weekender with through the DICE app. Your friends will need to set up a DICE account to receive their ticket. If you have several tickets and someone in your party doesn't have the app, you can also arrive at the venue together and all the tickets will be scanned from your app.

What is the Weekender 2022 age policy?

Under 18s won't be allowed into the premises. This is an 18+ only event.

What is the ticket return policy?

You can exercise your right of withdrawal within 14 calendar days after purchase, provided that you have purchased the ticket at least 14 calendar days in advance of the event (this condition will only apply in the case of online ticket purchases).

On site

Who can access the cabin area?

Access to the cabin area will be exclusive to ticket holders with accommodation, who must wear their identification wristband at all times. Anyone without a wristband will be refused access. Any damage in the cabin will be the responsibility of the accommodation ticket holder. The accommodation reserves the right to arrange the payment of the damage as they deem appropriate.

The cabin area is reserved for rest and relaxation: please respect the neighbouring cabins, as well as the civic norms of any hospitality complex of this type.

Can I leave the venue and go back in?

Those with an accommodation wristband will be able to enter and leave the festival 24 hours a day.

What does the full board include?

The full board includes:

- Breakfast: Saturday 6 and Sunday 7 November (from 8:30 a.m. to 11:30 a.m. *)

- Lunch: Saturday 6th and Sunday 7th of November (from 1.30pm to 4.30pm *)

- Dinner: Friday 5 and Saturday 6 November (from 8:00 p.m. to 11:00 p.m. *)

There will be options for coeliacs, vegetarians and vegans.

The full board includes water and soft drinks, but does not include alcoholic beverages.

* These hours are indicative.

Can I bring my own food or drink?

Food and drink are only allowed in the cabin area. Ticket holders are not permitted to leave the cabin or enter the concert area with food or drinks. There will be a bar and food services in the festival facilities.

Are photographic or video cameras permitted at the festival?

Entry with professional photographic cameras (SLR) or video cameras will not be permitted, except for those authorised by the organisers.