How do I book? Tickets can be purchased online or using the DICE app. You can download DICE here.
If you're new to DICE then you'll need to register, providing your Full Name, Email and Mobile Number. You'll be sent a Verification Code, via SMS, to make sure the mobile number you have provided is valid. Once registered, simply click 'Book Now', select your ticket type and hit 'Check Out' to pay (via ApplePay, GooglePay or Visa, Mastercard, Amex).
You'll then receive an email from DICE to confirm your booking and your ticket will be stored safely in the app, ready for when the stream goes live.
Right, I've booked a ticket. Is there anything I need to do before the show starts?
We'd recommend downloading the DICE app on your Android or iOS device ahead of the show, as your unique five-character access code will appear on your ticket before the show starts.
How can I watch the show on my phone?
To watch the stream on your phone, a yellow ‘WATCH NOW’ button will appear on your ticket before the show starts – this will take you directly through to the live stream. Hit play and you're good to go.
Can I watch the show on a different device?
You sure can. To watch it on any other device, such as a laptop, Smart TV or games console, a unique five-character code will appear on your ticket in-app 30 minutes before the stream is about to start. Visit dice.fm/stream on the device you'd like to use, and then enter your phone number and the code to access the video. Hit play and you're good to go.
If you’d like to test that this works for you on your chosen device now, head to dice.fm/stream and enter in the following details to run a demo stream:
Phone number: +447756609322
This demo stream should allow you to see if streaming works on your second device ahead of the actual broadcast.
Can I watch the show on my laptop, smart TV or games console?
Yes, a unique five-character stream access code will appear on your ticket in the DICE app and be sent to you via email 30 minutes before the stream is about to start. This code is different from the one we SMS you to log into the app.
Once you have the code:
- Visit www.dice.fm/stream on the device you'd like to use
- Enter your phone number that’s associated with your DICE account and your unique five-character stream access code to access the stream
- Hit play and you're good to go
Please note: we'd recommend checking that the device you want to watch on has a browser (such as Google Chrome, Safari or Firefox) and has the ability for you to enter a URL and interact with the page, so you can enter your phone number and stream access code.
Is DICE compatible with casting devices?
Yes, there are two options available to cast the show to an alternative device:
If you experience difficulties with either of these options, please enter www.dice.fm/stream into your smart TV's browser, and enter your phone number and the code to access the video. Hit play and you're good to go.
What if I don't have a smartphone, or am unable to access the DICE app?
We've got you covered! Your unique code to access the stream will also be emailed to you one hour before the event starts. Visit www. dice.fm/stream on the device you'd like to use, and then enter your phone number and the code to access the video. Hit play and you're good to go.
Where can I find my stream access code to log in to www.dice.fm/stream?
If you have the app, once logged in you’ll find your code on your ticket for this stream. It’s a 5 digit code made up of both letters and numbers. We’ll also send you an email 30 minutes before the stream which will contain it, too.
Please note that when logging into the DICE app, we send you a 5 digit access code made up of numbers only that allows you to log in. This is not your stream access code and will not grant you access to the stream.
I can't update the country code on www.dice.fm/stream and therefore can't access the stream. What can I do?
DICE is compatible with the vast majority of browsers. Still, we are aware that updating country codes on www.dice.fm/stream can be an issue on a small number of less commonly-used browsers, including some smart TVs. If this is the case, we'd recommend logging into www.dice.fm/stream from your mobile or a laptop and casting from there.
IMPORTANT INFORMATION FOR MERCH TICKETS
For merch packages, shipping will begin post show. All goods will begin shipping after the stream is completed. Please email email@example.com for any questions regarding the merch you have purchased.
How do I purchase Merch if I am not in the US or UK?
Please email firstname.lastname@example.org if you would like to purchase merch from Asia or Australia.
Information on the VIP Meet & Greet Ticket.
The TOTO VIP package gets you your streaming ticket to the event along with a personal one on one zoom call with both Steve Lukather and Joe Williams! Luke and Joe will chat with every VIP ticket holder personally for five minutes and answer questions. The call will be scheduled in the weeks leading up to the live stream. A calendar will be sent with various options for when the ticket holder wants to schedule their call.
What time does the show start?
Tickets to view the broadcast online are now available at three times globally:
- North & South America / Canada: 9pm EST
- Australia, NZ & Asia: 8pm AEST (10pm AEDT)
- UK & Europe: 8pm GMT (9pm CET)
When do ticket sales stop?
Tickets will stop being available to purchase 1 hour before each broadcast.
Where do I enter my special code?
Have a code? Click “Unlock Tickets” underneath the Book Now button to activate it.