Kylie: Infinite Disco - Stream FAQs

How do I book? Tickets can be purchased online or using the DICE app. You can download DICE here.

If you're new to DICE then you'll need to register, providing your Full Name, Email and Mobile Number. You'll be sent a four-digit Verification Code via SMS to make sure the mobile number you have provided is valid. 

Once registered, simply click 'Book Now', select your ticket type and hit 'Check Out' to pay (via ApplePay, GooglePay or Visa, Mastercard, Amex). 

You'll then receive an email from DICE to confirm your booking and your ticket will be stored safely in the app, ready for when the stream goes live.

Can I purchase a ticket without a smartphone?

Though we'd recommend downloading the DICE app for the best possible experience, you can still book tickets without one. You can set up an account using any mobile phone that can receive the four-digit Verification Code via SMS. Once you're fully registered you'll be able to purchase on your web browser. On the day of the event, we'll email you instructions to allow you to access the stream.

Can I watch the show on a different device?

You sure can. To watch it on any other device, such as a laptop, Smart TV or games console, a unique five-character access code will appear on your ticket in-app 45 minutes before the stream is about to start. Visit dice.fm/stream on the device you'd like to use, and then enter your phone number and the code to access the video. Hit play and you're good to go. 

If you’d like to test that this works for you on your chosen device now, head to dice.fm/stream and enter in the following details to run a demo stream:

Phone number: +44 7756609322  
Code: NAKGW

This demo stream should allow you to see if streaming works on your second device ahead of the actual broadcast.

Is there anything else I need to do before the show starts?

We'd recommend downloading the DICE app on your Android or iOS device ahead of the show, as your unique five-character access code will appear on your ticket before the show starts.

How can I watch the show on my phone?

To watch the stream on your phone, a yellow ‘WATCH NOW’ button will appear on your ticket before the show starts – this will take you directly through to the live stream. Hit play and you're good to go.

What if I don't have a smartphone, or am unable to access the DICE app?

We've got you covered! You will also receive access information and instructions by email before the performance.

Is DICE compatible with casting devices?

Sure is. There are two options available here to cast the show to an alternative device. 

If you experience difficulties with either of these options, please enter dice.fm/stream into your smart TV's browser, and enter your phone number and the five-character code to access the video. Hit play and you're good to go.

I can't update the country code on dice.fm/stream and therefore can't access the stream. What can I do? 

DICE is compatible with the vast majority of browsers. Still, we are aware that updating country codes on dice.fm/stream can be an issue on a small number of less commonly-used browsers, including some Smart TVs. If this is the case, we'd recommend logging into dice.fm/stream from your mobile or a laptop, and casting from there. If this still isn't working, please shoot us a quick message at help@dice.fm. 

What time do the shows start?

The full list of broadcast times are below: 

Kylie: Infinite Disco (Aus & NZ) - 7th November - 8pm AEDT / 10pm NZDT 
Kylie: Infinite Disco (Asia) - 7th November - 6pm JST / KST 
Kylie: Infinite Disco (UK & Ireland)  - 8pm GMT 
Kylie: Infinite Disco (Europe) - 9pm CET
Kylie: Infinite Disco (US East Coast) - 8pm EST
Kylie: Infinite Disco (US West Coast) - 8pm PST

Tickets to all streams are available globally to all fans, & there are no restrictions placed on buying tickets to any stream. The times presented are simply suggestions as to which stream you may wish to join. Please be extra careful to choose the most convenient stream for you and bear in mind you will be charged in the currency stated on the event.

Tickets for all broadcasts are available here

Can I rewatch the show? 

Kylie: Infinite Disco will not be available on-demand after it has taken place.

I have a pre-sale code, how do I use it? 

Head to the event page for your stream time of choice, and hit 'Unlock tickets'. You can now enter your code. Please note the presale begins at 9am BST on Tuesday 20th October and runs for 24 hours.

My ticket on DICE includes a CD/download. When will I receive my item? 

Please note all UK CD orders are fulfilled by Townsend Music, for all related enquiries you can contact them directly on customerservice@tmstor.es. All orders will be dispatched within 7 days.

All Australian CD & Download orders are fulfilled by Liberator Music, for all related enquiries you can contact them directly on info@liberatormusic.com.au. Orders will be dispatched on the week of release, and should arrive within 3 – 14 days.

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