DICE UK Standard Ticketing Terms and Conditions

DICE UK STANDARD TICKETING TERMS AND CONDITIONS

Last Updated: 29 October 2024

These Terms and Conditions form part of the Agreement between a Vendor and DICE entered into pursuant to a Term Sheet.

If You are accepting these Terms and Conditions on behalf of a company or other entity, You warrant that You are an authorised representative of that entity and that You have the power to enter into the Agreement with DICE.

If required by the Term Sheet, a Vendor's  Region for the purposes of the Agreement is based on where the Vendor is domiciled, as per the list below, and the Vendor contracts with the DICE contracting company set out below.

1.      DEFINITIONS AND INTERPRETATION

1.1. The definitions and the rules of interpretation in this Clause apply in the Agreement. The terms below shall have the meanings ascribed to them:

1.2. The headings in the Agreement are inserted for convenience only and shall not affect the interpretation or construction of the Agreement.

1.3. Words expressed in the singular shall include the plural and vice versa. Words referring to a particular gender include every gender.  References to a person include an individual, company, body corporate, corporation, unincorporated association, firm, partnership or other legal entity.

1.4. The words “other”, “include”, “includes”, “including” and “in particular” shall not limit the generality of any preceding words or be construed as being limited to the same class as any preceding words where a wider construction is possible.

1.5. References to any statute or statutory provision shall include: (i) any subordinate legislation made under it; (ii) any provision which it has modified or re-enacted (whether with or without modification); and (iii) any provision which subsequently supersedes it or re-enacts it (whether with or without modification).

1.6. If there is any conflict between any provision contained in these Terms & Conditions, the Particulars, or the Commercial Terms, the provisions shall prevail in the following order: the Particulars, then the Commercial Terms, then these Terms & Conditions

1.7. This Agreement applies to the subject matter of this Agreement to the exclusion of any other terms that the Vendor seeks to impose or incorporate between the Vendor and DICE, or which are implied by trade, custom, practice or course of dealing.

2.     APPOINTMENT

2.1. In consideration of the Service Fees, the Vendor hereby appoints DICE for the Term as its disclosed agent to advertise, promote and market the sale of Tickets in accordance with the terms of the Agreement. 

2.2. The Vendor authorises DICE to collect the Sales Proceeds of each Ticket Purchased.

2.3. Subject to Clauses 2.4 and 2.5, DICE will use its reasonable endeavours to sell its allocation of Tickets for an Event on behalf of the Vendor to Customers but DICE does not guarantee that any minimum or fixed number of Tickets will be Purchased through the DICE Services at any time.

2.4.The Vendor acknowledges and agrees that DICE’s appointment under this Agreement is on a non-exclusive basis, and that DICE may have many other events listed and other tickets offered for sale on the DICE Services concurrently with any Event, as promoted by other vendors.

2.5. The Events included within the Ticket Allocation shall be subject to DICE’s sole discretion. Further, if DICE enters into an arrangement with a Venue before or after the date of this Agreement under which the Venue allocates tickets to DICE to make available via the DICE Services, and such Ticket Allocation relates to a Vendor Event, DICE shall be entitled to exclusively make available such Ticket Allocation on the DICE Services to the exclusion of any tickets made available by the Vendor for that Event.

3.     ALLOCATION

The Vendor shall allocate and, if necessary, deliver the Ticket Allocation to DICE for the Term, in the form and method as agreed between the parties in writing from time to time.

4.     TERM

4.1 This Agreement shall come into force on the Commencement Date and (subject to the provisions in this Agreement for earlier termination in accordance with Clause 16) shall continue in force for the Term.

4.2 After the expiration of the Initial Term, the parties may enter into a Renewal Term, the terms of which shall be negotiated and agreed upon separately in writing between the parties.

5.     EVENT INFORMATION

5.1. The Vendor shall provide DICE with full and accurate Event Information for each Event for which DICE makes available Tickets for Purchase, such Event Information to include:

(a)  information which DICE is required to provide to Customers under any Applicable Laws; and

(b)  any other information reasonably requested by DICE, including the information referred to in Clause 6.

5.2. The Vendor shall provide the Event Information via the DICE Services no later than two (2) Business Days before the Announce Date of the relevant Event. For the avoidance of doubt, the Announce Date may occur before or at the same time as the Onsale Date.

5.3. The Vendor warrants and undertakes that it shall not provide any Event Information that:

(a)  is false, inaccurate or misleading;

(b)  infringes any third party's Intellectual Property Rights;

(c)  violates any Applicable Laws;

(d)   is, or may reasonably be considered to be harassing, unlawful, harmful, threatening,   discriminatory, pornographic, deceptive, offensive or defamatory;

(e)  facilitates illegal activity;

(f)   causes damage or injury to any person or property;

(g)  may, in DICE's reasonable opinion, have a negative impact on DICE's business and/or reputation;

(h)  includes any information that references other websites (other than the Vendor's website), addresses, email addresses, contact information or phone numbers; and/or

(i)    contains any computer viruses, worms or any other potentially damaging computer programs or files.

5.4. DICE shall not be liable, whether directly or indirectly, in contract, tort (including negligence), misrepresentation, restitution or otherwise to any third party or any Customer for any breach by the Vendor of the warranties and undertakings provided by the Vendor under Clauses 5.3(a) – 5.3(i) above. 

5.5. The Vendor hereby grants DICE a royalty-free, perpetual, irrevocable, transferable right and licence to use, sublicense, reuse, copy, exhibit, modify, record, reproduce, broadcast, transmit, publish, distribute, display, perform, delete in its entirety, adapt, publish, translate, create derivative works from and/or incorporate the Event Information into any form, medium or technology now known or hereafter developed throughout the world without further notification, authorisation or compensation to the Vendor or anyone acting on the Vendor's behalf. The Vendor represents and warrants that no further permissions, consents or licenses are required from the Vendor or any third party for DICE to use the Event Information.

5.6. DICE shall retain editorial control over all content presented on the DICE Services or   otherwise communicated to users of the DICE Services, and DICE is entitled, in its sole and absolute discretion, to remove or procure the removal of any Tickets offered for Purchase or any Event Information uploaded or otherwise made available by the Vendor or on the Vendor's behalf which DICE considers to be in breach of the terms of this Clause 5.

5.7. The Vendor shall obtain DICE’s prior written consent if the Vendor wishes to publish or otherwise make available to the public on any medium outside of the DICE Services a description of any element of the DICE Services. In obtaining DICE’s consent, the Vendor shall, at the request of DICE, provide a copy of such description to DICE. The Vendor and DICE shall consult together in writing on the timing, contents and manner of release of any announcement.

5.8. The Vendor agrees to add mutually agreed DICE brand elements to the Events and/or the Venue, to be paid for and provided by DICE.

5.9. Vendor agrees that for any brand sponsored events, DICE shall be informed in advance and shall have the option to remove any or all DICE branding from the Venue or Event Information where there may be conflict between the brands.

6.     EVENT FEES

6.1. DICE and the Vendor shall, no later than two (2) Business Days prior to the Announce Date, agree and document (via the DICE Services or other medium), the following information in relation to the Event:

(a)  The actual value (the ‘ Face Value’) for all Tickets;

(b)  any changes to the Service Fees;

(c)  where applicable, the DICE Postal Fee; and

(d)  where applicable, the Venue Levy; and

(e)  where applicable, the Additional Fee.

6.2. DICE shall not be obligated to make the Tickets available for Purchase until such time the parties have met their obligations under Clause 6.1.

7.     EVENT CHANGES AND CANCELLATIONS

7.1. The Vendor shall promptly and without any undue delay notify DICE of any:

(a)             scheduling changes;

(b)             Venue changes;

(c)             line-up changes; and/or

(d)             cancellations,

relating to Events with Tickets offered for Purchase through the DICE Services.

7.2. The Vendor shall be solely responsible for any costs incurred by either party as a result of any Event changes or cancellations including, but not limited to the matters listed in Clause 7.1 above.

7.3. If an Event is cancelled, rescheduled (and the Customer is not able to attend the rescheduled date), or not performed to the Customer’s reasonable satisfaction, or if  DICE’s cooling-off/automated refunds feature is activated (where applicable), then the Vendor shall be responsible for providing any refunds due and payable to the Customer, such refunds to be payable in accordance with Clause 9.12. For the avoidance of any doubt, DICE shall not be liable to any Customer or third party for any Losses, demands, costs or expenses for any cancellation, postponement, delay or changes to the Event Information and the Vendor shall provide DICE with an indemnity against the same. The indemnity as set out in this Clause 7.3 shall continue to operate notwithstanding the termination of this Agreement for any reason or the expiry of the Term.

7.4 Customers are entitled to a full refund of unused Non-Ticket Items within 14 days of purchase. Customers' right to a refund only applies to Non-Ticket Items that are unused or returned in the same condition. DICE may retain Sales Proceeds from Non-Ticket Items for up to 30 days to account for potential refunds of Non-Ticket Items.

8.     DICE FEES

8.1. The Vendor shall pay to DICE the:

(a)  DICE Fees; and

(b)  any Damages arising, if any, from an Event cancellation, in accordance with Clause 8.2.

8.2. DICE will be entitled to Damages from the Vendor where an Event is:

(a)  cancelled, rescheduled, delayed, postponed, curtailed or not completed (in part or in full) for any reason; and/or

(b)  reseated or altered in any manner which necessitates or results in contact with the Customer being made to advise the Customer of any change to the Event Information or ticketing arrangement.

8.3. The Vendor (i) authorises DICE to take payment of the DICE Fees plus VAT if applicable and (ii) acknowledges that DICE shall retain any difference between each Original Ticket Price and the Waiting List Price (per Ticket, if applicable), by deducting such amounts from the Sales Proceeds held by DICE prior to remitting the Vendor Payment in accordance with Clause 9.

8.4. DICE shall invoice the Vendor for:

(a)  the DICE Fees plus VAT if applicable, the timing and frequency of the invoices to be agreed between the parties in respect of each Event; and

(b)   any Damages within 90 days of the relevant Event being cancelled, rescheduled, delayed, postponed or curtailed.

8.5. Where Self Payout is available for an Event, the Vendor may initiate the DICE invoicing and payment process via the Vendor’s account in the DICE Services.  Once the Vendor requests Self Payout for an Event, DICE’s invoice for the DICE Fees will be generated and issued to the Vendor and DICE will not send a separate VAT invoice in respect of those DICE Fees.

8.6 For Agreements where a Service Fee cap is included, DICE reserves the right to increase the cap based on changes in market conditions, scope of services, or other relevant factors by up to 5% annually following the Effective Date (the 'Service Fee Cap Increase'). The Service Fee Cap Increase shall be calculated on the initial cap in the Agreement.

9.     PAYMENT AND DISTRIBUTION OF FUNDS

9.1. The Vendor authorises DICE, its agents and subcontractors to accept payment of the Sales Proceeds by Customers via any form of payment approved by DICE in writing in connection with the sale of Tickets, including any credit or debit cards.

9.2. DICE may agree, in its sole and absolute discretion, to provide a sum of money to the Vendor as an advance for a particular Event as set out in the Commercial Terms or otherwise (“ Advance”).

9.3. DICE shall pay the Vendor an amount equal to the Vendor Payment per Event, such payment to be made in accordance with this Clause 9 and subject always to Clauses 9.5 and 9.11.

9.4. Subject to Clause 9.5, DICE shall pay the Vendor Payment to Vendor under Clause 9.3 within 5 Business Days of the date on which the performance of the relevant Event takes place.

9.5. The following provision will apply in the event that an Advance has been paid as described  in Clause 9.2:

(a)  if the Vendor Payment for the relevant Event is less than the Advance, the Vendor shall pay DICE an amount equivalent to the Advance minus the Vendor Payment; or

(b)  if the Vendor Payment for the relevant Event exceeds the Advance, DICE shall pay to the Vendor an amount equivalent to the Vendor Payment minus the Advance only.

9.6. The Vendor shall be responsible for remitting:

(a)  any Venue Levy to the Venue; and

(b)  any Additional Fee to the relevant third party.

9.7. DICE shall make payment under Clause 9.3:

(a)  to the Vendor’s Bank Details using a third party payment processor (in accordance with Clause 9.10);

(b)  to the Vendor’s Bank Details by BACS (Bacs Payment Schemes Limited); or

(c)  by such other means as agreed between the Vendor and DICE in writing from time to time.

9.8. DICE shall not make any payments to the Vendor until DICE has been provided with the Vendor's Bank Details. All funds payable by DICE to the Vendor under this Agreement shall be paid by DICE to the Vendor using the Vendor’s Bank Details, or such other bank account details as are agreed between DICE and the Vendor in writing.

9.9. The Vendor agrees that DICE will not be responsible for verifying the Vendor's Bank Details or the authenticity of any settlement instructions and the Vendor agrees that DICE may rely on the Vendor's Bank Details as the correct bank account to debit or credit according to this Agreement. If the Vendor gives DICE an instruction to change the Vendor’s Bank Details, DICE is entitled to ask for written confirmation before acting on it. The Vendor must do all that is reasonably possible to prevent any unauthorised personnel sending DICE any instructions in relation to the Vendor's Bank Details and must tell DICE as soon as possible if an unauthorised person sends instructions to DICE. Unless the Vendor informs DICE otherwise in writing, the Vendor will be responsible for all instructions that DICE receives and acts on, even if the instructions were not given by the Vendor or the Vendor's authorised representatives, and the Vendor shall be liable for any Losses that arise from such instructions.

9.10. The payment processing services used by DICE to make payments to the Vendor are provided by third party payment processors on behalf of DICE from time to time (the "Payment Processor"), including but not limited to Stripe Payments Europe, Ltd (“ Stripe”). Any payments made via a third party payment processor will be subject to that entity’s terms and conditions, for example the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Payment Processor Agreements”). By entering into this Agreement or continuing to treat DICE as a disclosed agent, the Vendor agrees to be bound by the Payment Processor Agreements, in addition to any other terms and conditions of the relevant Payment Processor as notified to the Vendor from time to time. As a condition of DICE enabling payment processing services through a Payment Processor, the Vendor agrees to provide to DICE, accurate and complete information about the Vendor and its business, and the Vendor authorises DICE to share such information and transaction information related to the Vendor’s use of the payment processing services provided by such Payment Processor. The Vendor shall be fully liable for any Losses that arise as a result of any false, inaccurate or misleading information provided to DICE. The Vendor is further fully responsible and will fully indemnify DICE for all claims, fines and costs caused by any non-compliance by the Vendor of all applicable laws and regulations, and expressly including any fines imposed on DICE and/or the respective Payment Processor, or regulatory authorities as a result of such non-compliance. The Vendor further undertakes to regularly review the websites of the respective Payment Processors for information on the current applicable fines and rules, as well as regularly reviewing any relevant changes to applicable laws and regulations as applicable to the Vendor’s products and services and business practices, to ensure its compliance to such laws and regulations. Where DICE and/or the Payment Processor becomes aware of and/or receives any notice of a potential exposure to a fine related to the Vendor’s behaviour, the Vendor undertakes to provide on first request, all reasonable co-operation to help investigate the relevant circumstances and remedy the relevant violation, notwithstanding all other rights and remedies of DICE and/or the Payment Processor. The Vendor shall fully indemnify and hold DICE harmless from any fines applied as a result of Vendor’s breach of the terms of this Agreement, and related incurred reasonable legal and other costs.

9.11. DICE shall be entitled to set-off any amounts owed to DICE by the Vendor under this Agreement against Sales Proceeds held by DICE.

9.12. If a Customer is entitled to a refund in accordance with Clause 7.3, DICE shall be entitled to refund the relevant Customer on the Vendor’s behalf by:

(a)  setting off a sum equal to the refund from the relevant Sales Proceeds held by DICE; or

(b)  if the relevant Sales Proceeds are not sufficient to meet the refund payable, or DICE has already remitted the relevant Sales Proceeds to the Vendor, the Vendor shall remit to DICE such amounts as requested to enable DICE to fulfil the refund(s), such remittance to be made within forty-eight (48) hours of DICE's request.

9.13. If a Customer is offered a refund in accordance with Clause 7.3, the Vendor shall repay to DICE a sum equivalent to any total Service Fee rebate paid by DICE to the Vendor, for each Customer to whom a refund is issued.

9.14. The Vendor shall be responsible for the payment and remittance of any and all taxes incurred or assessed on the Vendor Payment pursuant to the Agreement. Where VAT is applicable, the accounting and payment to HM Revenue & Customs or any other authority of any VAT on any and all amounts payable to the Vendor under this Agreement shall be the Vendor's sole responsibility. The Vendor shall be responsible for providing a VAT invoice to a Customer for a Purchase, where requested by that Customer.

9.15. The Vendor will be responsible for any chargebacks (e.g. in relation to fraud, declined transactions, cardholder disputes, returned Tickets etc.) DICE receives from its bank in relation to Events.  DICE is entitled to withhold up to 5% of the Sales Proceeds per Event to cover chargebacks for a period of 6 (six) months after each Event (the " Chargeback Allowance"). The Chargeback Allowance will include the cost of each returned Ticket, as well as any associated costs relating to the chargeback, including but not limited to bank fees. The Vendor is also responsible for any bank charges incurred on any payments made to the Vendor by DICE. The Vendor accepts and acknowledges that DICE has no liability to the Vendor in relation to such bank charges.

9.16. DICE reserves the right to request an advance and indemnity agreement ('Advance & Indemnity Agreement') from a third-party guarantor (who is not the Vendor) for any Advances agreed under this Agreement which are not set forth in the Term Sheet ('Additional Advances'). Payment of Additional Advances are subject to a signed Advance & Indemnity Agreement. Any Additional Advances are to be agreed separately and in writing between the parties. Unless set out otherwise, DICE reserves the right to recoup any Advances against 100% of future Ticket sales until the Advance is fully recouped.

10.     INTELLECTUAL PROPERTY

10.1. The Vendor shall include the DICE Logos in all relevant advertising or other promotional material created, produced, or used in relation to an Event.  For the purposes of this Clause 10.1 DICE hereby grants to the Vendor a non-exclusive, non-transferable, personal, revocable, limited licence to use the DICE Logos during the Term for the sole purpose of exercising the Vendor's rights granted under this Clause 10.1.

10.2. Subject to Clause 10.1, the Vendor shall have no rights in respect of the DICE Logos or of the goodwill associated with the DICE Logos, or any other of DICE's Intellectual Property Rights.  The Vendor acknowledges that all rights, whether legal, beneficial or otherwise, and all goodwill in respect of the DICE Logos and any other of DICE's Intellectual Property Rights are and shall remain vested in DICE and that the DICE Logos and any other of DICE's Intellectual Property Rights are and shall remain, as between it and DICE, the property of DICE or its licensors.

10.3. The Vendor may from time to time provide DICE with materials or content relating to Events, performers or the Vendor including photographs and images (audio and/or visual), text, music, trade marks, symbols, logos, slogans (“ Materials”). The Vendor hereby grants DICE a royalty free perpetual licence to use and modify the Materials for the purposes of advertising, marketing and promoting the relevant Events.

11.     FLY-POSTING

11.1. The Vendor shall not permit, encourage or arrange for fly-posting or other illegal advertising of an Event in contravention of any Applicable Laws. The Vendor shall not use DICE's name, website address, DICE Logos or any of the DICE’s Intellectual Property Rights in connection with fly-posting or other illegal advertising. In the event that DICE is notified that fly-posting has taken place in relation to an Event, this shall constitute a material breach of this Agreement and DICE shall be entitled to:

(a)  terminate this Agreement in accordance with Clause 15.1(a); and/or

(b)  set-off all costs incurred by DICE in the removal of posters and/or any fines or payments that  DICE may be required to pay in connection with such fly-posting against Sales Proceeds for the relevant Event and/or any other events produced or promoted by the Vendor.

12.     CUSTOMERS' PERSONAL DATA

12.1. In this Clause 12, the terms data controller, personal data, special categories of personal data and processing shall be as defined in the UK General Data Protection Regulation (Regulation (EU) 2016/679) (the “ UK GDPR”) and the Data Protection Act 2018 (the “DPA”) (both as may be amended or replaced from time to time) and:

(a)  “ Data Subjects” are Customers; and

(b)  “ Data” shall mean the personal data and special categories of personal data of Data Subjects processed in connection with this Agreement.

12.2. This Clause 12 sets out the basis on which DICE provides the Data.

12.3. DICE and the Vendor acknowledge that each party is a data controller of the Data but are not joint data controllers.

12.4. DICE may transfer the Data to the Vendor and other third parties (including Venues) to the extent that such Data is required for the running of a particular Event. The Vendor shall ensure that it has relevant contracts in place with such third parties containing obligations on such third parties equivalent to those set out in Clause 12.5 below, and all other data protection obligations required under all applicable data protection laws when processing Data (including the UK GDPR and DPA) (“ Applicable Data Protection Laws”).

12.5. Each party shall:

(a)  ensure that it complies with all Applicable Data Protection Laws when processing Data;

(b)  process Data fairly and lawfully in accordance with Applicable Data Protection Laws; and

(c)  ensure that it has in place appropriate technical and organisational measures against unauthorised or unlawful processing of the Data, and against accidental loss or destruction of, or damage to, the Data.

12.6. Where the Vendor wishes to conduct direct marketing in relation to a Data Subject (“ Vendor Marketing”), it shall satisfy itself that it has a legal basis to do so in accordance with Applicable Data Protection Laws.

12.7. The parties may agree that DICE obtains consent from a Data Subject on the Vendor’s behalf, for the purposes of the Vendor conducting Vendor Marketing. The following shall apply to any such arrangement:

(a)  DICE shall present a form of words to Data Subjects as a consent notice to Vendor Marketing (“ Consent Notice”);

(b) when relying on the Consent Notice, the Vendor shall limit its Vendor Marketing to activities that are permitted by Applicable Data Protection Laws, and within the scope of the Consent Notice; and 

(c) in the event that a Data Subject provides their consent using the Consent Notice and subsequently communicates a request to a party to withdraw their consent to such Vendor Marketing during the Term: (a) the party receiving such withdrawal request shall promptly notify the other party in writing, and (b) the Vendor shall ensure that it immediately respects the Data Subject’s withdrawal of consent.

12.8. The Vendor shall immediately inform DICE in writing if, in the Vendor’s opinion, any act or omission by the Vendor or DICE in relation to this Agreement infringes the Applicable Data Protection Laws or any other Applicable Laws relating to data protection and explain the reasons for its opinion, provided that this shall be without prejudice to Clause 12.5(a).

12.9. The Vendor shall implement and maintain, at its own cost and expense, appropriate technical and organisational measures in relation to the processing of any Data.

12.10. The Vendor shall, at its own cost and expense, provide such information, co-operation and other assistance to DICE as DICE requires (taking into account the nature of processing and the information available to DICE) to ensure compliance with DICE’s obligations under the Applicable Data Protection Laws.

12.11. The Vendor shall, at its own cost and expense, provide and procure reasonable access to DICE or any of its agents acting on behalf of DICE access to the Vendor’s facilities, equipment, premises, sites, personnel as required for DICE to comply with is obligations under the Applicable Data Protection Laws.

12.12. Clause 12.5 shall survive termination or expiry of this Agreement.

13.     TICKETS

13.1. The Vendor shall accept all Tickets Purchased, including digital Tickets generated by the DICE Services, in order to allow Customers access or admission in person, as the case may be, to each Event. The format of digital Tickets shall be notified by DICE to the Vendor prior to the Event.

13.2. If an Event requires a physical Ticket then DICE shall fulfil the delivery of the Tickets to Customers, and DICE shall be entitled to charge the DICE Postage Fees to the Vendor. 

13.3. As between DICE and the Vendor, the Vendor is responsible for ensuring the authenticity of any Tickets used by a Customer to gain access to an Event whether that is in respect of Tickets that provide digital access to an Event or Tickets produced by a Customer at the time of physical entry to an Event.

13.4. Where DICE is required to provide a physical Ticket to Customers, DICE shall be entitled, at its sole and absolute discretion, to advertise or sell advertising on the reverse of any ticket. DICE shall use its reasonable endeavours to ensure that any advertiser or advertising is not directly or indirectly in competition with the Vendor or the Event. DICE shall not be liable for any false, inaccurate or misleading information contained with any advertisements displayed on the Tickets

13.5. If insufficient time prevents the delivery of physical Tickets to Customers, where required, then the Vendor will ensure that an email or electronic confirmation is sent to the Customer with an appropriate reference number to allow the Customer to exchange the confirmation for a physical Ticket on arrival at the Venue. The email confirmation may state that the Customer should exchange the confirmation for a bona fide physical Ticket at another specified location. The Vendor shall accept the email confirmation as Tickets Purchased.

13.6. The risk of counterfeit or stolen Tickets and/or digital piracy shall rest solely with the Vendor. The Vendor shall indemnify DICE in respect of all Losses suffered or incurred by DICE in connection with counterfeit or stolen Tickets (save where caused by any breach of this Agreement by or negligence of DICE). 

13.7. DICE shall be entitled to, at its sole discretion, cancel any transaction for the Purchase of a Ticket if it has reason to believe that a Customer or potential Customer has used the DICE Services fraudulently or otherwise in contravention of DICE’s terms of use or purchase terms as updated from time to time (and as set out on the DICE Services). DICE shall not be obliged to make any payment to the Vendor in respect of any such transaction, and the Vendor shall, at DICE’s request, repay any funds already remitted by DICE to the Vendor in respect of any such transaction, to enable DICE to cancel the transaction and return such funds to the original payment method used to fund that transaction.

13.8. Where applicable DICE shall only offer the number of Tickets to Customers that the Vendor confirms in writing that DICE shall be entitled to offer taking into account the capacity of Venue, any relevant health and safety legislation and any other any matters which the Vendor shall be entitled to consider by law.

13.9. Where the Event Information stipulates a minimum age requirement for a Customer to attend an Event the Vendor shall be fully responsible for the Customer presenting valid identification at the time of admission to an Event and at all times DICE will have satisfied any obligation it has to verify a Customer's age by relying on self-certification of age by the Customer at the time of Purchasing a Ticket.

13.10. The Vendor agrees to comply with any security instructions and guidelines in relation to the offering of Tickets for Purchase as notified by DICE to the Vendor from time to time.

14. NON-TICKET ITEMS:

14.1.  We may make available certain Non-Ticket Items for purchase via the App or the Services (including goods, services and digital content), in our capacity as a disclosed agent for and on behalf of the Vendor. 

14.2. Such Non-Ticket Items include but are not limited to VIP passes, parking passes, drinks tokens and camping passes. 

14.3. The Vendor warrants and undertakes that it is fully responsible for fulfilling any Non-Ticket Item made available for purchase, and DICE accepts no liability for any non-fulfilment of a Non-Ticket Item by the Vendor.

14.4. The Vendor shall fully indemnify and hold DICE harmless against any and all Losses suffered by DICE under this Clause. 

14.5. In relation to the sale of alcohol by the Vendor (including but not limited to the sale of drinks tokens), the Vendor warrants and undertakes that it is fully responsible for:

14.5.1. verifying the age of fans seeking to purchase alcohol and ensuring that alcohol is only made available for purchase to, and sold to fans who are of legal drinking age in the country in which the Event is taking place;


14.5.2. dispensing and serving of alcohol;

14.5.3. any issues arising from the serving or sale of alcohol; 

14.5.4. compliance with any applicable advertising rules and obligations around advertising alcohol; and

14.5.5. compliance with applicable local licensing laws and regulations.

14.5.6. compliance with the CAP Code.

14.6 The Vendor shall indemnify DICE against any and all Losses or costs arising directly or indirectly from complaints or requests for refunds in relation to the facilitation of all Non-Ticket Items.

15.     VENDOR'S WARRANTIES

15.1. The Vendor warrants, represents, and undertakes and agrees that:

(a)  this Agreement has been duly authorised, executed and delivered by the Vendor and constitutes the valid, legal and binding agreement between DICE and the Vendor, enforceable in accordance with its terms;

(b)  it has all necessary rights and permissions to sponsor and/or promote each Event and to perform the Vendor's obligations under this Agreement;

(c)  it has all necessary rights and permissions to appoint DICE as a disclosed agent and to authorise DICE to offer Tickets for Purchase on the Vendor’s behalf;

(d)  this Agreement will not result in any breach of, or constitute default under, any other agreement to which the Vendor is a party, including, without limitation, any agreement with a Venue or any agreement for the sale or other disposition of Tickets for an Event;

(e) it has experience in advertising, marketing and otherwise promoting Events and acknowledges the risk inherent in doing so, and the Vendor shall not rely on DICE for anything other than Ticket distribution services as expressly provided in this Agreement; 

(f)  it is the legal owner or lawful licensee of the Materials or Event Information (if applicable) and has the right to grant DICE a licence of the Materials and Event Information and that DICE's use of the Materials and Event Information does not infringe any third party rights (including third party Intellectual Property Rights);

(g)  it will obtain any permissions, clearances, licences, approvals, and/or waivers required from any third parties in connection with the Events(s) (such as by way of example only any applicable musicians, dancers, artists and/or other personnel; any applicable music publishers; any applicable record labels; any applicable unions; and any applicable collective rights or licensing organisations and/or sound recording collection societies) and shall make any payments in connection therewith);

(h) it will comply with all applicable laws, statutes, regulations and codes (including without limitation all applicable broadcasting, advertising and data protection laws, statutes, regulations and codes) in connection with the Event;

(i) none of the materials or content created in connection with the Event will infringe any rights of any third party;

(j) save where the direct result of a negligent act of DICE, DICE shall bear no liability for any matters arising out of piracy in relation to Tickets or the distribution and/or disclosure of any Ticket by the Vendor or any third party including without limitation any Customer following Purchase; and,

(k) neither the Vendor (nor, as applicable, any of the Vendor’s affiliated or related companies and their respective joint venturers, successors, assigns, directors, officers, employees associates and agents) shall commit any act or omission which shall directly or indirectly result in any piracy in relation to any Ticket and/or any unauthorised distribution and/or disclosure of any Ticket.

(l) it will provide DICE with access to and use of all facilities required by DICE to allow DICE to fulfil its obligations under this Agreement, including but not limited to an appropriate internet or wifi connection, electricity, appropriate security and health and safety protocols to ensure the safety of all DICE staff required on site. For the avoidance of doubt, DICE shall not be liable for any services it is unable to perform and/or provide due to (i) any failure by the Vendor to comply with this clause, and (ii) any abusive and/or threatening behaviour towards DICE staff.

16.     TERMINATION

16.1. Either party may immediately terminate this Agreement by giving notice in writing to the other party if:

(a)  the other party commits a material breach of any term of this Agreement which is incapable of remedy or, if such breach is remediable, fails to remedy that breach within a period of thirty (30) days after being notified in writing to do so;

(b)  the other party persists in any breach of any of the terms of this Agreement after having been required in writing to remedy or desist from such breach within a period of thirty (30) days; or

(c)  the other party is subject to an Insolvency Event.

17.     EFFECTS OF TERMINATION

17.1. Termination of this Agreement however caused shall be without prejudice to any rights or liabilities of either party accrued at the date of termination.

17.2. Upon termination of this Agreement for any reason the Vendor shall forthwith:

(a)  immediately pay to DICE any sums owed by Vendor to DICE under this Agreement;

(b)  reimburse DICE for any Advance for an Event that has not taken place prior to the date of termination of this Agreement;

(c)  repay a pro rata portion of any Sign On Fee paid by DICE, to reflect the unexpired portion of the Initial Term;

(d)  pay a sum equal to the amount of any shortfall between the Advance paid and the total Sales Proceeds at the date of termination;

(e) remove all references to DICE and the DICE Logos on any advertising, marketing and promotional materials or on the Vendor's internet sites or applications relating to Events; and

(f)  cease to use any DICE Logos or Intellectual Property Rights of DICE; and

(g) remove any links to any of DICE’s websites from the Vendor's website(s) or application(s).

17.3. Upon termination of this Agreement for any reason DICE shall:

(a)  cease to promote, market and advertise the Tickets;

(b)  cease to use the Materials; and

(c)  have no responsibility to make any further payments to the Vendor, save for any payments already accrued and due before the date on which the Agreement is terminated.

17.4. Upon termination of this Agreement for any reason, all sums owed by the Vendor to DICE, whether by operation of this Agreement or otherwise, shall be classified as a senior debt and will rank in priority to, and be paid by Vendor before, any sums owed by the Vendor to any third parties whether such third parties are secured or unsecured creditors of the Vendor.

17.5. DICE shall have a general and particular lien on the Equipment and on any of the Vendor’s goods, products or equipment in its possession as security for payment of all sums owed by the Vendor to DICE.

17.6. Save as otherwise expressly provided herein, upon termination or expiry of this Agreement, neither party shall have any further obligation to the other under this Agreement.  Termination shall not affect the operation of Clauses 5.3 and 5.4 (Event Information), 9 (Payment and Distribution of Funds), 10 (Intellectual Property), 12 (Customers’ Personal Data), 17 (Effects of Termination), 19 (Liability to Customers and Third Parties), 21 (Limitation of Liability), 22 (Indemnity), 26 (Confidentiality) and 33 (Applicable Law) or any other term which either expressly or by implication is intended to come into or remain in force on or after termination.

18.     THE VENDOR ACKNOWLEDGEMENTS

18.1. The Vendor acknowledges that the Venue shall reserve the right on reasonable and lawful grounds to: refuse physical entry to an Event; remove from the premises of any Event; and/ or refuse access to an Event held virtually, any ticket holder without refund.

By way of example, the Venue and its management, as may be appropriate, may deny entry, remove or deny access to a Ticket holder who:

(a)  has behaved at the Event in a manner which, in the reasonable opinion of the Venue management has, or is likely to, affect the enjoyment of other  attendees of the Event; or

(b)  uses threatening, abusive or insulting words or behaviour whether in person or by virtual means, or in any way provokes or behaves in a manner which may provoke or incite a breach of the peace; or

(c)  the reasonable opinion of the Venue management, is acting under the undue influence of alcohol or drugs; or

(d)  fails, when required, to produce proof of identity or age (as or when appropriate); or

(e)  breaches any acceptable use policy, or similar policy, applicable to attendees of the Venue or Event.

18.2. DICE accepts no liability whatsoever for any Losses incurred as a result of the events listed in 17.1 above.

18.3. The Vendor acknowledges that any Thresholds, or any Sign-on Fees and/or Advances payable by DICE under this Agreement (as set out in the Term Sheet), are calculated on the basis of the Vendor’s projected Ticket sales. The Vendor further acknowledges and accepts that if at any point during the Initial Term of theAgreement and in DICE’s sole discretion, the Threshold is incapable of being met, DICE reserves the right to (i) request the return of any Sign-On Fee and/or Advance paid to the Vendor, such amount to be returned by the Vendor within 30 days of DICE’s request and/or set-off against any Sales Proceeds prior to payment of such Sales Proceeds by DICE to theVendor; and/or (ii) increase DICE's Service Fee DICE's investment is fully recouped and/or (iii) amend the Commercial Terms of the Agreement. 

18.4 The Vendor acknowledges and accepts that DICE reserves the right to immediately revoke any Implementation Services relating to on-site support where DICE deems (at its absolute discretion) that the number of Tickets sold for an Event falls significantly below the Allocation of Tickets provided to DICE for that Event.

18.5 Should the Vendor fail to list any Events on the DICE Services for a total consecutive period of 6 months throughout the Term, or if the Vendor postpones an Event for longer than a consecutive period of 6 months, the Vendor acknowledges and accepts that DICE shall be entitled to (i) remove the Event from the DICE Services as applicable; and (ii) terminate the Agreement with immediate effect; and (iii) request that the Vendor repays to DICE any Sign-On Fee and/or Advance payments made to the Vendor under this Agreement.

19.     LIABILITY TO CUSTOMERS AND THIRD PARTIES

19.1. The Vendor shall be solely responsible to Customers for Tickets and Events and the quality or nature of the Events, including, but not limited to, the sound quality, accessibility, transmission, streaming quality and all other aspects relating to the performance of the Event or the attendance of the Customer at the Event including, but not limited to, any Customer property.

19.2. The Vendor acknowledges that the DICE Services are limited to serving as the Vendor's agent for the sale of Tickets allocated to DICE by of the Vendor. Therefore, DICE’s liability to Customers is limited to its role as an agent for the fulfilment of Purchases.

19.3. For the avoidance of doubt the Vendor hereby acknowledges and agrees that, as between DICE and the Vendor, the Vendor shall be solely responsible, at its sole cost and expense, for the production, staging, implementation, exploitation, broadcast, transmission, distribution, operation and content of the Event(s) including without limitation the selection of the platform(s) and/or channel(s) on which the Event(s) will be broadcast and any agreements with third parties or other matters in connection therewith.  The Vendor hereby acknowledges and agrees that in no circumstances will DICE host and/or broadcast the Event(s) on the DICE Services or otherwise, unless agreed to the contrary in the Commercial Terms.

19.4 The Vendor shall be solely responsible for ensuring it complies with all relevant legal and statutory requirements including, but not limited to, compliance with all and any applicable health and safety legislation.

19.5 As between DICE and the Vendor, the Vendor shall be solely responsible for obtaining, at the Vendor’s sole cost and expense, any permissions, clearances, licences, approvals and/or waivers required from any third parties in connection with the Event(s) (such as any applicable musicians, dancers, artists and/or other personnel; any applicable music publishers; any applicable record labels; any applicable unions; and any applicable collective rights or licensing organisations and/or sound recording collection societies) and making any payments in connection therewith.

19.6 Without prejudice to the generality of Clause 19.5, it is hereby acknowledged and agreed that to the extent that any Performing Rights Organisations (" PROs") shall be entitled to receive any monies or other consideration (collectively, the “PRO Share”) relating to the sale of Tickets for the Event(s), as between DICE and the Vendor, the Vendor shall be solely responsible for liaising with the applicable PROs and shall pay the PRO Share to the applicable PROs out of the Sales Proceeds following deduction of the DICE Fees.

19.7 Nothing in this Agreement limits any liability which cannot be limited by law, including liability for:

(a)  death or personal injury arising from the negligence of either party;

(b)  fraud or fraudulent misrepresentation; or

(c)  any liability that cannot be excluded or restricted by law.

20.     DISCLAIMER OF WARRANTY

20.1. DICE expressly disclaims any warranty that the use of DICE's computer systems (including the DICE Services) or other online services (collectively “ Systems”) will be uninterrupted or that the Systems will be error free or that the specifications or functionality of the Systems will meet the Vendor requirements.

20.2. If for any reason the Systems are interrupted, the Vendor agrees that DICE shall not be liable to the Vendor, any Customer or any third party for any Losses. However, if any interruptions are in DICE’s opinion within its reasonable control, the Vendor agrees to provide DICE with 10 Business Days within which to remedy any interruption and during which time the Vendor shall not be entitled to terminate this Agreement until DICE has had a reasonable opportunity to remedy any interruption(s). The Vendor shall take reasonable steps, where appropriate, to mitigate any Losses incurred during any period where the Systems have been interrupted, which may include but is not limited to hosting on another website or platform.

20.3. DICE's Systems are provided to the Vendor on an “as-is” basis without any warranties of any kind, either express or implied, including without limitation warranties of merchantability or fitness for a particular purpose or use with respect to the Internet or use of information in connection with any Systems provided in this Agreement.

20.4. The Vendor acknowledges that electronic communications and databases are subject to errors, tampering and break-ins. While DICE agrees to take reasonable security precautions to avoid such occurrences, DICE does not guarantee or warrant that such events will not take place.

21.     LIMITATION OF LIABILITY 

21.1. Subject to Clause 21.5, DICE shall not be liable for Losses, to the Vendor or any third party. 

21.2. Subject to Clause 21.5, DICE's total maximum liability whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with each Event listed on the DICE Services shall not exceed an amount equivalent to the Service Fees paid to DICE in respect of the relevant Event.

21.3. Subject to Clause 21.5, DICE's total liability in aggregate under the Agreement in each Contract Year shall in no circumstances exceed the total Service Fees paid by the Vendor to DICE in the 12 months preceding the claim. 

21.4. Subject to Clause 21.5, DICE shall not be liable to any third party for any of the Vendor’s legal or contractual obligations or responsibilities in relation to the performance of the Event whatsoever.

21.5. Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which DICE may have for (i) death or personal injury arising from DICE's negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.

22.     INDEMNITY

22.1. The Vendor shall indemnify DICE, defend and hold harmless DICE and DICE's affiliated or related companies and their respective joint venturers, successors, assigns, directors, officers, employees and agents (each a “ DICE Party”) and shall keep each of them fully and effectively indemnified against any and all Losses, imposed on, incurred by or asserted against any DICE Party arising directly or indirectly from: 

(a)  any Event or Venue (other than and to the extent that any Losses arise directly from breach of this Agreement by DICE or DICE's negligence);

(b)  any Ticket cancelled or otherwise rendered void by DICE at the Vendor's request;

(c)  any advertisement, marketing or promotion (other than any material produced by DICE);

(d) the Vendor’s production and placement of fly-posters;

(e) the Materials (as defined in Clause 10.3) infringing any third party rights;

(f) the Event Information;

(g) counterfeit or stolen Tickets or digital piracy in accordance with Clause 13.6;

(h) any of the warranties or undertakings contained under Clause 5.3 and Clause 15; or

(i) any breach, non- observance or non- performance of this Agreement by the Vendor.

23.     INSURANCE 

23.1. During this Agreement and for a period of three years afterwards, the Vendor shall maintain in force public liability insurance of at least £2,000,000 (two million pounds sterling) per claim in a single calendar year together with all other insurances that the Vendor is legally obliged to have in place under current legislation in the place where the Vendor is domiciled. Such insurance policies must be in place with reputable insurance companies at all times.

23.2. The Vendor shall, at DICE’s request, promptly send a copy of the insurance policy certificates, details of the cover provided and the receipt for the premium to DICE on taking out and on renewing each policy.

24.     NOTICES

24.1. Any notice given or made under this Agreement shall be (a) in writing; (b) in English; and (c) signed by or on behalf of the party giving it and shall be served by (i) hand delivery; or (ii) sending it by first class post, prepaid recorded; or (iii) special delivery post or prepaid international recorded airmail; or (iv) email. Any notice to the Vendor shall be sent to the address provided by the Vendor in the Particulars or to the email address provided by the Vendor to DICE. Any notice to DICE shall be sent to DICE's registered office address DICE FM Limited at 100 De Beauvoir Road, London N1 4EN or by email to legal@dice.fm.

24.2. The parties agree that the provisions of this Clause 24 shall not apply in relation to the service of any process in any legal action or proceedings arising out of or in connection with this Agreement or the legal relationships established by this Agreement.

25. REGULATORY AND COMPLIANCE

25.1 Anti-Bribery: The Vendor represents and warrants that it:

(a) has not committed an offence (a “Bribery Offence”) under the Bribery Act 2010 in the UK, U.S. Foreign Corrupt Practices Act or any similar laws or regulations in any jurisdiction (“Anti-Bribery Laws”);

(b) has not been formally notified that it is subject to an investigation relating to alleged Bribery Offences or prosecution under any Anti-Bribery Laws;

(c) is not aware of any circumstances that could give rise to an investigation relating to an alleged Bribery Offence or prosecution under any Anti-Bribery Laws.

25.2 The Vendor agrees that it:

(a) has in place, and shall maintain throughout the Term and until termination of this Agreement, adequate procedures designed to prevent persons associated with the Vendor (including an employee, sub-contractor or agent or other third party working on behalf of the Vendor) (an "Associated Person") from committing a Bribery Offence; and

(b) will comply with applicable Anti-Bribery Laws and that no Associated Person shall, commit any Bribery Offence or any act which would constitute a Bribery Offence; and

(c) shall not do or permit anything to be done which would cause DICE or any of DICE's employees, sub-contractors or agents to commit a Bribery Offence or incur any liability in relation to any Anti-Bribery Laws; and

(d) shall notify DICE immediately in writing if it becomes aware or has reason to believe that it has, or any of its Associated Persons have, breached or potentially breached any of the Vendor's obligations under this clause 25.2.  Such notice to set out full details of the circumstances concerning the breach or potential breach of the Vendor's obligations.

25.3 Anti-slavery and human trafficking: In performing its obligations under the Agreement, the Vendor shall:

(a) comply with all applicable anti-slavery and human trafficking laws, statutes, and regulations (“Anti-Slavery Laws”);

(b) not engage in any activity, practice or conduct that would constitute an offence under applicable Anti-Slavery Laws; and

(c) notify DICE as soon as it becomes aware of any actual or suspected breach of clause 25.3.(a) and clause 25.3.(b).

25.4 The Vendor represents and warrants that it has not been convicted of any offence involving slavery and human trafficking or been the subject of any investigation, inquiry or enforcement proceedings regarding any offence or alleged offence of or in connection with slavery and human trafficking.

25.5 Trade Controls: The Vendor represents and warrants that:

(a) during the Term it will comply with all applicable import and export laws and regulations, including, but not limited to, economic and financial sanctions, export controls, anti-boycott and customs laws and regulations applying to the Vendor and any of its affiliates (collectively, “Trade Control Laws”);

(b) neither the Vendor nor any of its subsidiaries or affiliates, nor directors or officers is:

i. a citizen or resident of, an entity organised under the laws of, or otherwise located in, a country subject to comprehensive territorial sanctions  (hereinafter referred to as “Sanctioned Countries”),

ii. a person or entity that is identified on any list maintained by any government or regulatory body and is subject to asset-freezing measures or other sanctions maintained by such government or regulatory body, 

(collectively referred to herein as "Restricted Parties");

(c) neither the Vendor nor any of its subsidiaries and/or affiliates are 50% or more owned, individually or in the aggregate, directly or indirectly by one or more Restricted Parties or otherwise controlled by any Restricted Party; and

(d) the Vendor will not, at any time during the term, engage in any activity under this Agreement that violates applicable Trade Control Laws or causes DICE to be in violation of Trade Control Laws.

25.6 Anti-facilitation of tax evasion: The Vendor shall during the Term not engage in any activity, practice or conduct which would constitute a tax evasion facilitation offence under any applicable anti-tax evasion laws or regulations applying to the Vendor and any of its affiliates.

25.7 Breach of this clause 25 shall be deemed a material breach under Clause 16.1(a).

26.     CONFIDENTIALITY

The parties shall, both during and after the Term of this Agreement, keep confidential and not disclose to any third party this Agreement, any commercial or operational negotiations, agreements or arrangements entered into between them or any information relating to the business or operations of the other save as required by law or where the information in question has entered the public domain other than in breach of this Clause 26.   Vendor acknowledges that aggregated, anonymous data on Tickets sold via the DICE Services does not constitute confidential information under this clause.

27.     ASSIGNMENT

The Vendor shall not assign, novate, charge or make over this Agreement or any of its rights or obligations without the prior written consent of DICE. 

28.     VARIATION

The Agreement may be varied, modified or amended by DICE on reasonable notice to, and with the consent of the Vendor. If any provision of the Agreement is held to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. 

29.     THIRD PARTIES

Except where expressly stated otherwise in this Agreement, a person who is not a party to this Agreement has no rights (whether under the under the Contracts (Rights of Third Parties) Act 1999 or otherwise) to enforce any term of this Agreement.

30.     WAIVER

No failure or delay on the part of either party in exercising any right, power or privilege under this Agreement shall operate as a waiver of such right, nor shall any single or partial exercise of any such right preclude any other or further exercise of such right or the exercise of any other right, power or privilege.

31.     FORCE MAJEURE

While either party is unable to perform any obligation under this Agreement due to fire, act of God, act of terrorism, riot, labour dispute, power or telecommunications failure or any other happening or event beyond the control of the party concerned, that party's failure to perform that obligation shall not constitute a breach or default under this Agreement.

32.     ENTIRE AGREEMENT

The Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter hereof and supersedes any and all prior agreements and understandings relating thereto. The parties acknowledge that they have not relied on any oral or written representations made by the other party or the other party’s representatives in entering into the Agreement, including, but not limited to, any information or material provided by DICE's personnel. Each party irrevocably and unconditionally waives any right it may have to rescind the Agreement or claim damages for misrepresentation, unless such misrepresentation was made fraudulently, or breach of any warranty not contained in this Agreement or implied by operation of the law.

33.     APPLICABLE LAW

This Agreement shall be governed by, and construed in accordance with, the laws of England. Any disputes arising out of, or in connection with the subject matter of this Agreement shall be subject to the exclusive jurisdiction of the English courts.