We try to provide as much information as possible for accessibility at venues. If a venue provides accessibility information on their website, we’ll provide a link to it via the Wheelchair icon on the event page.

If you require a Personal Assistant, we offer a free PA ticket for events at Troxy and Islington Assembly Hall.

For Troxy events
Please purchase your tickets (through our website or in the DICE app) and then send a scanned copy of proof of eligibility to along with your name and order details. We will then refund the cost of one of the tickets once evidence has been received (refunds take 5-10 working days to clear).

For Islington Assembly Hall events
To apply, please purchase your own ticket first. Then email a scan of your proof of eligibility, including the name of the event you are attending, to They will then arrange an additional ticket for your PA. Please note, the venue cannot issue free PA tickets for the balcony

The following forms of evidence are automatically eligible:

  • Front page of DLA / PIP / Attendance Allowance letter
  • Certificate of Visual Impairment
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (

If you’re unable to provide any of the above, we will review your access requirements on a case-by-case basis. If your requirements are not met by our system, please email or call us on 020 8068 7457.

For events elsewhere
Accessibility options vary from venue to venue. If you have any questions about a particular show or venue then we’ll be very happy to advise. Just send us an email at or call us on 020 8068 7457.

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