Accessibility

We try to provide as much information as possible for accessibility at venues. If a venue provides accessibility information on their website, we’ll provide a link to it via the Wheelchair icon on the event page.

If you require a Personal Assistant, we offer a free PA ticket for events at Troxy and Islington Assembly Hall.

For Troxy events
Please purchase your tickets (through our website or in the DICE app) and then send a scanned copy of proof of eligibility to help@dice.fm along with your name and order details. We will then refund the cost of one of the tickets once evidence has been received (refunds take 5-10 working days to clear).

For Islington Assembly Hall events
To apply, please purchase your own ticket first. Then email a scan of your proof of eligibility, including the name of the event you are attending, to assemblyhall@islington.gov.uk. They will then arrange an additional ticket for your PA. Please note, the venue cannot issue free PA tickets for the balcony

The following forms of evidence are automatically eligible:

  • Front page of DLA / PIP / Attendance Allowance letter
  • Certificate of Visual Impairment
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (www.accesscard.org.uk)

If you’re unable to provide any of the above, we will review your access requirements on a case-by-case basis. If your requirements are not met by our system, please email help@dice.fm or call us on 020 8068 7457.

For events elsewhere
Accessibility options vary from venue to venue. If you have any questions about a particular show or venue then we’ll be very happy to advise. Just send us an email at help@dice.fm or call us on 020 8068 7457.

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