What if my smartphone is broken – or I don’t have one?

If you’ve lost, smashed or otherwise mangled your smartphone, just get in touch at help@dice.fm and our team will do everything they can to make sure you can still get into the show.

If you’re low on data or your wifi is dodgy, don’t worry. As long as you’ve viewed your tickets at least once since purchase, they’ll be available to use offline.

And if you accidentally delete DICE, you won’t lose your tickets – they’ll still be there if you re-download and log in again.

If you don’t have a smartphone and can’t download the DICE app, don’t sweat – you can still purchase tickets quickly and easily at https://dice.fm/.

For any event at a DICE Partner Venue (e.g. Troxy), just complete your purchase as usual and make sure to take some official photo ID with you to the venue box office, where the staff will have your name on a door list. Our support team can advise on whether a venue is an official DICE Partner.

Solutions at non-Partner venues may vary, so give support a shout at help@dice.fm if you have any questions.

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