Accessibility

We try to provide as much information as possible for accessibility at venues. If a venue provides accessibility information on their website, we’ll provide a link to it via the Wheelchair icon on the event page.

If you require a Personal Assistant, we offer a free PA ticket for events at Troxy and Islington Assembly Hall.

For Troxy events

If you require a wheelchair space in Troxy's Accessible area and/or an additional ticket for your Personal Assistant please contact help@dice.fm

If you do require a free ticket for your Personal Assistant we will require one of the following forms of evidence: 

  • Front page of DLA / PIP / Attendance Allowance letter
  • Certificate of Visual Impairment
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (www.accesscard.org.uk)
For Islington  Assembly Hall events

If you require an accessible ticket and/or a free ticket for your carer or Personal Assistant for one of Islington Assembly Hall’s physically distanced shows, please email assemblyhall@islington.gov.uk BEFORE purchasing a ticket for the show.

To guarantee free entry for your personal assistant, please send a scan of your proof of eligibility, including the name of the event you are attending, to assemblyhall@islington.gov.uk. If accessible tickets are still available for the show, a member of our team will send the booking link over to you to complete your purchase. Please remember that your personal assistant must be a member of your household or support bubble.

The following forms of evidence are automatically eligible:

  • Front page of DLA / PIP / Attendance Allowance letter
  • Certificate of Visual Impairment
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (www.accesscard.org.uk)
For Hackney Church events

If you require an accessible/wheelchair ticket in the Ground Floor Access Area please email events@hackney.church

Ground Floor Accessibility ticket holders qualify for a 1 x free Essential Companion ticket per person. To book your Essential Companion ticket please email events@hackney.church after you have purchased your Ground Floor Accessibility ticket including one of the following documents:  

  • Front page of DLA / PIP / Attendance Allowance letter
  • Certificate of Visual Impairment
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (www.accesscard.org.uk)

Hackney Church is unable to provide Essential Companion tickets or accessible seating for customers who have purchased Ground Floor Standing or Balcony Unreserved Seating tickets.

For events elsewhere

Accessibility options vary from venue to venue. If you have any questions about a particular show or venue then we’ll be very happy to advise. Just send us an email at help@dice.fm or call us on 020 8068 7457.

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