How do I get a refund?

Can’t make it or you don’t wanna go, the Waiting List is your BFF.

It essentially means two things: you can join the Waiting List if you’re looking for a ticket to a sold out show or if you can’t make a sold out show you can return your ticket and offer it to that Waiting List. Our product team and their very cool algorithms work hard behind the scenes to make sure you have the best chance of being offered tickets or having your tickets resold.

Gutted you can’t make the show and you want to return those golden tickets? Well, first thing’s first, you need to check there’s a Waiting List. If there is you can hit return and your tickets will be offered to another true fan.

If another fan takes your ticket  you’ll get a notification/email from us that looks a bit like the one below and your refund will be processed by your bank within 5 to 10 days.

If an event in the app has the “Off Sale” flag on it, that means we’ve sent across the doorlist to the promoter ahead of the event and Waiting List returns and Ticket Transfers have been turned off.

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